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Working with Children Check (or equivalent) verification

The current Working with Children Check (WWCC) verification system is in a pilot phase in Queensland only. The verification process is designed to validate and confirm the WWCC details of each person required to have one (members, personnel) in every club by referencing state government data.


If a Check Fails

If a check fails, one of the three following error codes will be shown:

Code
Status
Alert Message
I
Invalid Details
This member has failed their WWCC or equivalent card verification due to invalid details.  To resolve this issue, please check that the member’s name, card number and expiry date matches what is on their card.
E
Expired
This member has failed their WWCC or equivalent card verification due the card being expired.  To resolve this issue, please contact the Member to ask them to present their updated card and update their card details.
R
Revoked
This member has failed their WWCC or equivalent card verification due to the card being revoked.  Please contact the relevant card provider for more information.


Ensuring Compliance

To ensure your WWCC details will be accepted by the verification process and and are in compliance, please review the following fields in the Member Portal for each Member:


• First Name
• Middle Name
• Last Name


If there is a difference, please update your name to reflect what is on the WWCC or equivalent accreditation to ensure compliance in the future. Here are some instructions on how you can update your name via Gymnastics Online.


Verification Statuses:

Code
Status
Alert Message
Action
V
Current and Valid



None required
P
Pending Check



Pending checks should take less than 30 minutes to resolve. If the check has taken longer than 24 hours, please raise a support ticket.
I
Invalid Details
This member has failed their WWCC or equivalent card verification due to invalid details. To resolve this issue, please check that the member’s name, card number and expiry date matches what is on their card.
Check and update WWCC details, including all name fields (first,middle,last), card number, and expiry date match what is shown on the card.
E
Expired
This member has failed their WWCC or equivalent card verification due the card being expired.  To resolve this issue, please contact the Member to ask them to present their updated card and update their card details.
Club needs to add in current check details, or member has to get a current check and then add the details.
R
Revoked
This member has failed their WWCC or equivalent card verification due to the card being revoked.  Please contact the relevant card provider for more information.
Club should contact the relevant issuing authority of checks in their state.


Updating WWCC details

To update WWCC for a club member or staff, please follow the steps in this article.


Updating names to match Working with Children Checks

Anyone who can log into CRM can update their name such as Club Administrators, Technical Members and Technical Associate Members by following these instructions.

Users who cannot log into the CRM such as Club Personnel who are not Club Administrators, the Club will either need to contact their State Association for assistance or raise a ticket to support@gymnastics.org.au.


Adding a new person

To add a new person to your Child Safety tab, please follow the steps in this article.


Any questions or need assistance? Contact support.

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  1. Joshua Iacobozzi

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