If you see any of these error message on the WWCC Panel for a member, the member will not be actively checked by the Oho system. If you need them to be checked you will need to take action to resolve the member’s profile
Issue |
How to fix |
Member needs their name updated to match card |
|
Member is missing email address |
|
Member is missing phone number |
|
Member is missing birthdate |
|
Member is not in my Club’s list |
|
Member is missing from my Club’s list |
|
Member has wrong card type selected |
|
Member has wrong card number |
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Member has wrong expiry date |
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Member is stuck in pending status for longer than 5-10 minutes |
|
Card has an error status |
|
If your club has a lot of records to update, please email the attached template to support@gymnastics.org.au so we can help you.
Need further assistance? Please contact support.
Marney Shepherd
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