How to fix WWCC Check issues
If you see any of these error message on the WWCC Panel for a member, the member will not be actively checked by the Oho system. If you need them to be checked you will need to take action to resolve the member’s profile
If your club has a lot of records to update, please email the attached template to generalsupport@gymnastics.org.au so we can help you.
Need further assistance? Please contact support.
If you see any of these error message on the WWCC Panel for a member, the member will not be actively checked by the Oho system. If you need them to be checked you will need to take action to resolve the member’s profile
Issue | How to fix |
Member needs their name updated to match card |
|
Member is missing email address | |
Member is missing phone number | |
Member is missing birthdate | |
Member is not in my Club’s list |
|
Member is missing from my Club’s list | |
Member has wrong card type selected |
|
Member has wrong card number | |
Member has wrong expiry date | |
Member is stuck in pending status for longer than 5-10 minutes |
|
Card has an error status | Send email to generalsupport@gymnastics.org.au which includes the member’s ID and screenshot of issue. |
If your club has a lot of records to update, please email the attached template to generalsupport@gymnastics.org.au so we can help you.
Need further assistance? Please contact support.