If you are unable to log into Member Portal, please refer to the following:

  • If you are a new LMS user, you will need to wait until overnight to be able to login.  You will receive an email at 11pm Melbourne time which confirms your username.
  • If you are not a new user navigate to Member Portal, please go to the sign in area and click on the Forgot your password? located under the sign in area.

If your email address is currently registered in our system, you will receive an email confirming your username or a reset password link.  If you did not receive this email, please contact us.

Please use these instructions to reset your Member Portal account
High level process flow
Basic Navigation
1. Navigate to Member Portal
2. You will be taken to a sign in pageclick on the Forgot your password?
3. Enter your Email Address and Click on Send Verification Code.
4. Verification code will be sent to your inbox. Please copy it to the input box below.
5. Once your email address verified, click Continue.
6. If you have not received the code, click on Send new code
7. Enter your Email Address again, to authorize with Password Reset
8. Enter your new password and confirm new password
9. Navigate to Member Portal
10. You will be taken to a sign in page
  • Enter Email Address
  • Enter Password
  • Click Sign In

Need help accessing your account? Please contact us